Purpose:

The Account Enablement Manager (AEM) focuses on scaling impact across the Account Management organization by providing centralized support for a large portfolio of smaller client groups and enabling efficient, consistent execution of partner-led marketing and enrollment efforts. This role is designed to remove operational friction from Account Managers’ day-to-day work, allowing them to remain focused on strategic relationship management, growth, and retention.

The AEM owns shared client support for a high volume of clients (100+), serving as the primary point of coordination for inbound client inquiries, enrollment communications, and standardized engagement activities. Working closely with internal marketing, enrollment, and channel partners, this role ensures timely, accurate, and effective execution of enrollment initiatives that drive participation and adoption.

This position is highly operational and process-driven, with a strong customer focus. The Account Enablement Manager builds and maintains repeatable tools, templates, and workflows that create consistent client experiences, improve scalability, and strengthen enrollment outcomes across the portfolio.

Essential Functions:

MAJOR RESPONSIBILITIES

• Manages shared client support for a large book of smaller accounts, serving as the primary owner of the client support inbox and responding to routine inquiries in a timely and professional manner 

• Coordinates enrollment communications and execution in partnership with internal marketing teams and external channel partners 

• Supports partner-led marketing and enrollment campaigns by ensuring materials, timelines, and client-specific details are executed accurately and consistently 

• Develops, maintains, and improves standardized tools, templates, playbooks, and processes that enable scalable and repeatable client engagement 

• Identifies operational bottlenecks and proactively implements solutions to reduce friction for Account Managers and improve overall efficiency 

• Ensures timely and successful delivery of enrollment-related activities according to defined client needs, objectives, and seasonal timelines 

• Tracks recurring client issues, enrollment trends, and operational gaps, escalating insights and recommendations to leadership 

• Collaborates cross-functionally with Account Managers, Marketing, Sales, and Operations 

• Helps maintain consistent client experience standards across the small-group client portfolio 

• Provides support during peak enrollment periods. 

ATTRIBUTES

• Strong written and verbal communication skills 

• Highly organized with exceptional attention to detail 

• Process-oriented mindset with the ability to build scalable solutions 

• Ability to manage high-volume, repeatable work efficiently 

• Collaborative and proactive problem solver 

• Comfortable working cross-functionally 

• Demonstrates ownership, accountability, and follow-through 

Why Wondr Health

• Wondr Health is redefining weight management and metabolic health for employers and health plans. This role offers the opportunity to shape advisor narratives in one of healthcare’s fastest-growing categories while driving meaningful growth and impact. 

Required Qualifications:

Education:

• Bachelor’s Degree
• 3–5 years of experience in account support, account operations, client services, marketing operations, or related roles.
• Experience in health, benefits, digital, or partner-driven environments preferred. 

General Working Conditions:

General office working conditions can be remote work from home or in the office. Each department head determines if position is work from home or hybrid meaning works from home and in the office as needed. Work schedules vary. When working in the office pod workstation area has little or no privacy. Involves extended periods of sitting at a workstation performing computer duties. Constant flow of interruptions by personnel, visitors to the area and telephone calls. Private workstations are available as needed. Certain positions are assigned an office.

Disclaimer:

This description is intended to be sufficient merely to identify the classification and be illustrative of the duties that may be assigned. It should not be interpreted to describe all the duties an employee assigned to this classification may be required to perform.

Wondr Health is an equal opportunity employer and values diversity. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All employment is decided based on qualifications, merit, and business need.

JOB CODE: 1000014